York Street Homes

Terms and Conditions

The terms for using this website and for booking our services. Please read them before you make a booking.

Effective 1 November 2025. Last updated 29 September 2026.

1. Introduction

These terms and conditions ("terms") form an agreement between you ("you", "the client") and York Street Homes LTD ("York Street Homes", "we", "us", "our"). They are in two parts:

  • Part A, website use: applies to anyone using yorkstreethomes.com.
  • Part B, services: applies once you book or use our cleaning, maintenance or gardening services.

By using the website or booking a service, you agree to the parts that apply to you.

Please also see our privacy policy, which explains how we collect, use and protect your personal information.

Part A: Website use

A1. Using the website

By using this website you accept these terms. If you do not agree with them, please do not use the website.

A2. Our content

The content on this website, including text, images, logos and layout, belongs to us or is used with permission. You may view and print pages for your own personal, non-commercial use. You may not copy, republish or use any part of the website for commercial purposes without our written permission.

A3. Acceptable use

When using the website, you agree not to:

  • break any law or regulation;
  • try to gain unauthorised access to the website, our systems or any connected network;
  • introduce viruses or other harmful material;
  • use automated tools to copy or extract content from the website without our permission;
  • submit false, misleading or fraudulent information through our forms.

A4. Accuracy and availability

We take reasonable care to keep the website accurate, but its content, including any prices shown, is general information and not a binding offer. Your price is confirmed when you book (see Part B). We do not guarantee that the website will always be available or free of errors, and we may change, suspend or withdraw any part of it without notice, for example for maintenance.

A5. Security checks on forms

To protect our forms from spam and automated abuse, some forms run an automatic security check in your browser when you use them. In most cases it happens in the background and needs nothing from you. By submitting a protected form, you agree to this check taking place.

When you send an enquiry, make or change a booking, or use another of our forms, we also record the IP address and the type of device, browser and operating system it was sent from, for up to 12 months. We use them to check that submissions are genuine and to help prevent spam and fraud. Our privacy policy explains how both work.

A6. Booking and invoice links

After you book online, we send you private links to your booking and invoice pages. Anyone with a link can see that booking, so please keep the links to yourself.

A7. Links to other websites

The website may link to other websites for your convenience. We are not responsible for their content, availability or privacy practices.

A8. Liability for the website

As far as the law allows, we are not liable for any loss or damage arising from your use of, or inability to use, this website, or from relying on its content. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Part B: Services

B1. Our services

We provide cleaning, property maintenance and gardening services in London and nearby areas, including end of tenancy cleaning, regular and deep cleaning, commercial cleaning, repairs and maintenance, and garden upkeep. The details of each job are those agreed when you book.

B2. Bookings

  • You can book online, by phone or by email. All bookings depend on availability.
  • Please give us accurate details about the property, its size and condition, and how we can get in. We rely on these to price and plan the job.
  • The minimum booking for cleaning is 2 hours per visit, unless the service is sold at a fixed price.
  • An online booking is confirmed once payment has been taken, and we email you a confirmation. If payment is not completed, the time slot is only held for a short while and may then be released.

B3. Prices and payment

  • Prices include VAT where it applies.
  • Prices are based on the information you give us. If the property or the work needed is different from what was described, we may charge extra, and we will tell you before doing extra work.
  • Online payments are taken by a secure third-party payment provider. We do not store your full card details.
  • Promotional codes are subject to their own conditions (such as an expiry date or one use per customer), cannot be exchanged for cash, and may be withdrawn at any time.
  • For work not paid online, payment is due when the work is complete, unless we agree otherwise in writing. Regular services can be paid weekly, fortnightly or monthly by bank transfer or direct debit.
  • Late payments may incur additional fees.

B4. Access to the property

  • Please make sure we can get into the property at the agreed time.
  • If you will not be there, arrange access with keys or another secure method.
  • If we cannot get in, it is treated as a late cancellation (see B6).

B5. Equipment and products

We bring the cleaning equipment and products needed, unless we agree otherwise. If you ask us to use your own equipment or products, we are not responsible for damage caused by them.

B6. Cancelling or changing a booking

  • You can cancel or rearrange free of charge up to 24 hours before the booked time.
  • Cancellations within 24 hours of the booked time may incur a fee of 50% of the booking.
  • Refunds are made to the payment method used to book.
  • An unpaid online booking can be changed using the link in your booking email, subject to availability.

B7. If you are not happy

  • End of tenancy cleaning: if the check-out inspection finds an issue with something we cleaned, tell us and we will come back within 48-72 hours to put it right free of charge.
  • Other services: tell us within 24 hours of the work being finished. If the complaint is justified, we will put it right free of charge.

B8. Liability

  • We are responsible for damage we cause through our own negligence.
  • We are not liable for existing damage, normal wear and tear, or items that cannot be cleaned because of their condition.
  • We are not responsible for keys, valuables or property unless their loss is caused by our negligence.

B9. Health and safety

Please tell us before the work starts about anything at the property that could affect safety, such as pets, hazards or chemicals.

B10. Keys

Keys you give us are stored securely. If you end a regular service, we return keys within 7 working days.

B11. Ending a service

Either of us can end a regular service with 7 days' notice. We may end a service straight away in cases of:

  • unsafe working conditions;
  • aggressive or abusive behaviour;
  • repeated late payments or cancellations.

B12. Maintenance and repairs

Maintenance work is quoted separately or charged by the hour, depending on the job. Work is guaranteed for 14 days unless we tell you otherwise.

B13. Your personal information

We use the personal information you give us to take and manage your booking, communicate with you, take payment and provide the service. Our privacy policy explains this in full.

General

Changes to these terms

We may update these terms from time to time. The current version is always on this page, with the date it was last updated. The terms that apply to a booking are the ones in place when you made it.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales will deal with any disputes.

Contact us

York Street Homes LTD
20 Wenlock Road, London N1 7GU
Phone: +44 7468 634925
Email: info@yorkstreethomes.com