Privacy Policy

York Street Homes ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website and our services. Please read this policy carefully and contact us if you have any questions.

1. Who We Are

York Street Homes provides professional cleaning and property maintenance services across London and surrounding areas. If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

• Email: info@yorkstreethomes.com
• Phone: +44 7468 634925
• Address: 39 Wenlock Road, London, England, N1 7GU

2. Information We Collect

We collect and process personal data to deliver our services effectively and improve your experience. The types of information we may collect include:

a. Personal Information

• Full name
• Address and property details
• Email address
• Phone number
• Payment details (processed securely via a third-party payment provider — we do not store full card details on our own systems)

b. Technical Information

When you visit our website, we may collect:

• Browser type and version
• Device information
• IP address and location
• Pages visited on our site
• Limited technical signals collected by our security check on certain forms (see section 9, Cookies and Security Technology)

c. Service-Related Information

• Booking and service preferences
• Communication records (emails, calls, or messages)
• Notes or special instructions for staff
• Before/after photographs of a property, where taken in connection with a completed job

3. How We Use Your Information

We use the information we collect for the following purposes:

• To deliver cleaning and property maintenance services you request
• To process and manage your bookings and payments
• To communicate with you regarding appointments, feedback, or updates
• To manage bookings and payments
• To generate invoices and receipts and to meet our accounting and tax obligations
• To keep an internal record of jobs completed, including before/after photos where taken
• To protect our website and forms against spam, bots, and fraudulent submissions
• To personalize your service and improve your experience
• To send updates about our services or promotional offers
• To comply with legal and insurance obligations

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on the following lawful grounds:

• Performance of a contract: To provide services you've booked, including taking payment and generating invoices
• Legitimate interests: To improve our services, communicate with you, keep our website and forms secure, and prevent fraud or abuse
• Consent: When you voluntarily provide information via contact or marketing forms
• Legal obligation: To comply with regulatory or tax requirements

5. How We Store and Protect Your Information

• All personal data is stored securely in password-protected systems and encrypted databases.
• Only authorized staff have access to your information.
• We retain your data for as long as necessary, according to data protection law compliance.
• After this period, your data is securely deleted.

6. Sharing of Information

We do not sell your personal data. We may share limited information only when necessary, including with:

• Our cleaners or maintenance professionals, to carry out your booking
• A payment processor, to securely take payment for your booking
• A customer relationship management (CRM) system, to track and manage your booking internally
• An accounting/invoicing provider, to generate and issue invoices or receipts
• A cloud storage provider, to securely store invoices and job photographs
• Cloudflare, whose Turnstile security technology helps protect our website forms from bots and abuse (see section 9)
• Service partners or insurers, where necessary for operational purposes
• Regulators, authorities, or professional advisers, when required by law

All third parties who process personal data on our behalf are required to keep it secure and to only use it for the purposes we specify, in line with UK GDPR.

7. International Data Transfers

Some of the third parties described in section 6 may process data on servers located outside the UK or European Economic Area (EEA). Where this happens, we ensure appropriate safeguards are in place, such as:

• Transfers to a country covered by UK adequacy regulations; or
• Standard Contractual Clauses or the UK International Data Transfer Agreement (IDTA); or
• Another legally recognised transfer mechanism under UK GDPR.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to access - Request a copy of your personal data
• Right to rectification - Correct inaccurate or incomplete data
• Right to erasure - Request deletion of your personal data
• Right to restrict processing - Limit how we use your data
• Right to data portability - Receive your data in a transferable format
• Right to object - Object to processing based on legitimate interests or direct marketing
• Right to lodge a complaint - Contact the Information Commissioner's Office (ICO) if you're not satisfied with our response

9. Cookies and Security Technology

Our website uses cookies to enhance your browsing experience and analyse traffic. Cookies are small text files stored on your device. You can choose to accept or decline cookies through your browser settings, though disabling cookies may limit some website functionality.

Cloudflare Turnstile: To help protect certain forms on this website (such as our contact form) from spam, bots, and abuse, we use Cloudflare Turnstile. This runs a security check in your browser and, in most cases, does not require you to solve a puzzle or tick a box.

• When Turnstile runs, Cloudflare may process a small number of technical signals, such as your IP address, TLS fingerprint, browser User-Agent header, and the sitekey/origin of the page you are on.
• Cloudflare states that these signals cannot, on their own, be used to directly identify you.
• When securing our forms, Cloudflare acts as our data processor, handling this data on our instructions. Separately, Cloudflare may also use aggregated signals as an independent controller to improve Turnstile's bot-detection capabilities, relying on its own legitimate interest in strengthening the security of the service.
• We rely on our legitimate interest in keeping our website secure and preventing fraudulent or automated submissions as the legal basis for using this technology.
• Full details are available in Cloudflare's own Turnstile Privacy Policy.

10. Marketing Communications

We may occasionally send promotional emails or service updates. You can opt out at any time by:

• Clicking the "Unsubscribe" link in our emails, or
• Contacting us directly with your request

We never send spam or share marketing data with third parties.

11. Data Retention

We keep your personal data:

• For up to 6 years for legal, tax, or insurance purposes (for example, booking and invoice records), or
• Until you request deletion of your information (if not required by law to retain it)

12. Children's Privacy

Our website and services are not directed at, or intended for use by, children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

13. External Links

Our website may contain links to third-party websites. Please note that we are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any information.

14. Policy Updates

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us:

• York Street Homes
• London, United Kingdom
• Phone: +44 7468 634925
• Email: info@yorkstreethomes.com
• Website: yorkstreethomes.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk